Corporate Training

If you have a corporate training need you can contact our Client Relationship Manager on 0 98805 66373, 0 93422 37939 or you can mail us at client@surlin.com.

Training overview                                                                                                                                         Top

Our Corporate Training division caters to the needs of corporate (Call centers, BPOs, Software firms, Banks, Marketing firms) etc. We cater to a wide area of training requirements like Accent Training (Neutral, US & UK), Selling Skills, Soft Skills training, Personality development workshops, Customer acquisition & retention, Team building exercises, Performance improvement workshops, Customized training for Middle and Senior Management, Organizational development initiatives etc.

We also handle high end Technology training in various programming languages (C, C++, JAVA, J2EE, ASP.Net, .Net, CGI/Perl), Database Management (Oracle, SQL) Storage Solutions (SAN, NAS), Networking (CCNA, CCNP, MCSE, MCSA) Network Security(Checkpoint, PIX), Network O/S (Linux, Unix, Sun Solaris, Novell) Animation (AutoCAD, 2D & 3D animation software) web based technologies.

We have full time & consultant trainers working with us. This helps us deliver & impart quality training each & every time, based on the client's requirement. It helps us deliver quality training in quality time & gives us the flexibility to work on large scale assignments.

Content Development                                                                                                                                 Top

The training modules are customized and prepared after understanding the requirements of the clients.

We develop customized content for our clients based on the client's requirements. Our Trainers first understand the requirement of the client & develop modules which can be used for all future training programs of the client. Training is a learning process and we realize that there is a need to reinvent ourselves. The modules are regularly revised and worked upon based on the learning we have on the training floor.

We integrate multimedia based training in the course content. Utilize & develop audio visual content that would help in enhancing the training.

Assessment & Measurement                                                                                                                  Top

•  Skill assessment is done using customized tools to measure specific learning.
•  Training effectiveness in meeting the desired goals is checked.
•  Regular feedback workshops are conducted to help us learn & improvise.
•  Customer satisfaction surveys are conducted regularly.

Delivery                                                                                                                                                              Top

In terms of clients, we have had innumerable clients. Most of the leading IT & ITES Firms in India are our clients either in Training, Recruitments or both & we have established our deliverability through being

•  Dependable
•  Reliable
•  Innovative
•  Timely
•  Informative
•  Complete solution providers

We have built a reputation with our clients where they look at us, as not only providing Training or Recruitment Solutions, but rather as Associates, Business Partners or Consultants, whom they can rely on for any Service, Consultation, Feedback or Information.

Staffing Assistance                                                                                                                                      Top

Since we are into recruitments & training, this gives us the added advantage of helping you take care of your staffing solutions. We can understand the requirement which helps us give you a complete solution for your staffing needs.

Training Methodology                                                                                                                                  Top   

The Methodology we employ in providing our Recruitment and Training solutions include

•  Identifying the required Skill sets for the process (This is required to screen and recruit the right candidates at the very beginning of the process, where recruitment is involved.)

•  Identify Training Needs - Once the required skill sets are identified, the training needs need to be identified.

•  Goal Setting is done to set expectations and targets of the training.

•  Brainstorm on Training Methodologies which can be applied to offer an innovative, practical, executable & complete solution for the training needs.

•  Module Preparation which encompasses the complete training solutions for the training needs identified.

•  Class Room Training where the theoretical, informative, interactive, practical & fun filled learning's are passed on to the candidates by our experienced group of trainers.

•  Multimedia Based Sessions are conducted where technology is used to the benefit of the candidates. The multimedia training for all our programs are again customized to meet specific Training needs.

•  Mock Sessions, Role Plays & Practical sessions where the candidates are exposed to situations and experiences which are as close as can be to the actual situation they are going to face.

•  Tests & Measurements are conducted to judge if the expected training needs are met.

•  Loyalty Programs & Familiarization to Job functions, Job expectation etc. . Loyalty sessions are conducted and are an integral part of our training sessions, keeping in mind that the attrition levels in most industries in India are hovering between 20 to 40 %. The candidate is also imparted sessions to familiarize him to the Job function & Job expectations. Also the candidate is explained what to expect of his Job & to derive Job satisfaction from the same.

•  Process Training: We undertake process training for Clients who are interested in outsourcing their process training to us. We generally conduct process training for start up Call centers & BPOs or MNCs looking to set up their captive centers in India .

•  On the Floor Coaching & Feedback is done to ensure the imparted training and coaching with the set goals are met in the actual physical & practical environment.

Training Modules :                                                                                                                                       Top

1. CRM – Customer Relationship Management – Learn how to optimize your relationship with the internal and external customer.

2. Personality Development – Increase your influence in your workplace, charting your own map through the corporate world.

3. Communication Skills – Learning to use behavioral skills, listening skills, questioning skills & assertive behavior.

4. Business Etiquette & Image– Learn about code of conduct in business and personal environments, dining etiquette, call etiquette

5. From Manager to Leader – Assess your working style and journey from delegating and controlling to inspiring and overpowering. Learn the 7 i's of leadership.

6. Coaching & Mentoring – Lead by example, learn to motivate your fellow employees and develop inter personal skills

7. Leadership & Change Management – Learn to manage change effectively.

8. Interpersonal skills at the Workplace – Develop social skills to deal with colleagues and learn to be sensitive about others’ views.  

9. Performance Management – Monitoring the performance of your team and yourself, while fine tuning the parameters to increase productivity.

10. Conflict Management & Negotiation – Resolving differences at the workplace and finding solutions to day-to-day issues

11. TeamBuilding – Building a team that works

12. Time Management – Planning and organizing your day to make it more productive while still leaving ample time for personal activities

13. Positive Thinking & Stress Management – Know various techniques of tackling stress.

14. Presentation Skills – Develop presentation skills for maximum impact using left and right brain working, color perception and other accessories.

15. Business Writing Skills – Writing effective letters, memos, generating reports, writing with an impact.

16. Technical writing – An introduction to technical writing, basics steps followed in most types of technical writing

17. Creative & Critical thinking – Learn to think more creatively; stand out amongst your peers.

18. Equip the facilitator – Teaching the trainers to handle sessions with participants, incorporating the latest research findings to make training programs more effective

19. Culture Sensitization – Culture-specific perceptions, consequences of such perceptions in business and understanding different cultures through chronology of its transition.

21. Accent Neutralization – Overcome mother tongue influences, regional inflection, and develop a neutral speech pattern.

22. Call Coaching – On floor assistance for IT and ITES industries, soft skills and accent coaching, telephone etiquette

23. Client Communication – Keeping clients abreast about project progress and developments while following business etiquette and hierarchy.

24. Telemarketing Skills – Sharpen your sales acumen and telemarketing strategies. Improve your monthly sales figures.

25. Customer Service – Understanding the fundamentals of customer service and implementing this knowledge to excel at satisfying customer needs.

26. Assertive Behavior – Learn to exert influence in your workplace and personal life.

27. Listening skills – Benefits of active listening, barriers to listening and becoming an active listener.